Who at a senior level in business doesn't know of an IT project that has failed to provide anticipated benefits, or indeed failed completely? Whether it is a large ERP, a mid-sized CRM or a small accounting system, IT projects have a habit of going wrong.
In the worst cases, the company can go bust (as happened with a botched SAP implementation I know about). In others it's money down the drain, and opportunities lost. But when IT projects go well, the benefits can be enormous.
The line between success and failure is no more [...read more...]
